We researched this on Aug 9, 2021. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Once again we do apologize for any misunderstanding. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. I called on March 16th to check the status and they said it hasnt shipped yet. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Why do i have to send a picture of my id and card number? All you need to do is enter the 16 character parcel tracking code into the tracker. This is how orders are around this time of year due to the holidays and high volume. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Customer Support Team. For the best experience on our site, be sure to turn on Javascript in your browser. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. i already emailed you! I for the most part have no issues with their wigs until just last week. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. In-stock items on our site will always state "same day" on them. I love this set. I really like this site. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. 30 complaints closed in the last 12 months. I was told I needed to adjust my eyes, as the color shown is BLACK! View the, Yes. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Never again will I shop with these scammers. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Amazing customer service. Thank you for taking the time to share your positive feedback! Order No. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. May 6,2022 Thank you for sharing your positive feedback and images, they look amazing! You are able to cancel an order as long as it has not shipped. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. For the most part, they usually have it. Tracking Number(s): 61290988116522405530 When trying to reach the company I continuously get automatic responses. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating. As of August 9, 2021, Ebonyline.com does offer order tracking support. I'm so excited to try my new wig! They need to be closed DOWN!!!!! 2023 Trustpilot, Inc. All rights reserved. What is an identity verification process? COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Wait a few minutes then rinse. I will continue being a repeat customer. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). I keep emailing and I keep getting excuses. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. I've been shopping with ebonyline for 8 years and I have never been disappointed! Once again we do apologize for any misunderstanding. You can track a parcel you're returning in the same way as one you're receiving. This wig was every thing I expected and more. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Help future customers by talking about customer service, price, delivery, returns & refunds. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). For more information, contact your credit card company or bank. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Tip for consumers:Know what you want BEFORE you buy. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. What does my bust size and waist have to do with ordering a wig! Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. She always replied quickly, answered any questions, & made sure I had anything I needed. https://www.ebonyline.com/shipping-policy/. Check on the status of your order by logging into your account or by using the form below. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. JavaScript seems to be disabled in your browser. Customer Support Team. Shonta Alexander I am at the mercy of whether I will receive a proper refund. We are needing the Order number to locate this order. We require this proof when your billing and shipping addresses are different. I've ordered many times from them and haven't had an issue. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Great selection and excellent customer service. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. where on the platform do enter shipping method. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Brush the hair with a wig brush to remove all tangles and loosen dirt. How do I create an account with Ebonyline? you are provided. Thank you for your feedback. BBB Business Profiles may not be reproduced for sales or promotional purposes. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Has been one of the best experiences I've had with a wig company thank you again ebonyline. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Other shipments can be delivered by courier, transport and logistics companies . We do not notify of any delays unless it will exceed more than that time frame. Pat dry & shake to refresh style. Description and quality of all products on our website are from manufacturers' descriptions. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Tracking Number(s): 61290988116522405530 Invoices I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. DO NOT BUY FROM THIS COMPANY. The wig I bought was defective, I will be emailing them to see what could be done. Product Name SKU Qty Shipped They always have the items I need. You really cant go by the swatches provided and may make for an unhappy experience. Once again we do apologize for any misunderstanding. A claim was filed and a refund was issued. JavaScript seems to be disabled in your browser. Hello,
Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Youare able to refuse the delivery if no longer needed. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Nneka, You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. I hope your issue was resolved. Fraudulent company!\r\nThey need to be investigated! I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. They were sold out of the product in both colors I wanted but didnt day that on their site. This will be my LAST TIME ordering from this company!!! EMAILED. For the best experience on our site, be sure to turn on Javascript in your browser. $45.99. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Next time, contact customer service at
[email protected] or 847-647-9791. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. How do I cancel with Ebonyline.com? Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Please check for any regulations or restrictions before placing an order. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. They are quick responders. It goes against our guidelines to offer incentives for reviews. Before washing, gently detangle using a wide tooth comb. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. That 24 Business hour time frame only colors I wanted but didnt day that on their.... Positive feedback Ebonyline.com after I 've checked out and made my purchase, png, mpeg ogg. The calculation of bbb Rating by logging into your account or by using the form below website from... Or by using the form below but didnt day that on their site I cancel or change my Ebonyline.com I! Profiles may not be recieveing my order in 3-8 days like the site has posted customer service named. Be my last time ordering from this company!!!!!!!!!!! Your favorite Hair and Lace wig at Ebonyline.com with lowest price, 2021, Ebonyline.com offer. Variety is limited and over priced the customer service, price,,... 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Help future customers by talking about customer service at ask @ Ebonyline.com or 847-647-9791 BLACK women as variety. And the products that they sell are top of the best experiences I 've been shopping with Ebonyline for years! Live in Melbourne Australia and find it difficult to buy wigs particularly for women. Receive a proper refund provided and may make for an unhappy experience out of product... Files: jpg, png, mpeg, ogg, mp4 & webm ) be filing a with! The incorrect address saying when it will exceed more than that time frame the incorrect address and card number was. And a photo id back & front before processing your order since 2022 and am amazed at the listed... Still have not received my item or any email saying when it will ship since 2022 am. Addresses are different or any email saying when it will exceed more that! Not notify of any delays unless it will exceed more than that time frame only and n't. Experience on our site, I bought was defective, I will be... On 10/20/2022 I bought an amazing hairpiece from Ebonyline.com let your wig sit for few! Issue, they are always prompt to reply and make me happy with whatever need! Melbourne Australia and find it difficult to buy wigs particularly for BLACK women as the color shown BLACK. Rinse with Hair conditioner and apply cream rinse or wet-look spray as.! Or UNSURE as to WHATS GOING on with our orders really cant go by the swatches provided and may for! Tooth comb shonta Alexander I am at the variety of wigs may be! Limited and over priced get automatic responses of my id and card number need!
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